the value of Perspective
Our experiences shape us and I get to improve experiences for others every day. So far, I have done this through customer/employee services, environments, print, web design, and technology experiences for the federal government, non-profits, foundations, and restaurants. The interesting parts scale from the smallest touchpoint to the largest perspective of a service – what’s around us – what can this future look like – the experience is never just the one piece in front of you and we can strive to learn and keep growing.
service Design
I seek the bigger picture of experience touchpoints - my research and co-creation has an expanded view on every project. And I’ve done this at some of the largest and most impactful service scales - within the federal government.
strategy
As an empathetic strategic thinker and dedicated learner, all of my work is about human interaction. When given a service, a product or a goal, I see it through a human-centered mindset and a research-backed approach.
USER EXPERIENCE
From interviews, to working sessions, to prototypes, the accessible experience of a user through a space (digital, print, environmental) is how they’re able to accomplish tasks and get more out of that experience. My job is to help them get to where they want to go, seamlessly and positively.
“Laura leads with positivity in everything she does. She has led her own projects to successful outcomes and also collaborated well with others on projects. She demonstrates ingenuity in her efforts to gather information and her technical excellence is on display when distilling complex information through her projects. She is a delight to work with and is doing an exceptional job.”
“Laura approaches her work with a growth mindset, always seeking opportunities for growth in areas that will provide additional value, that build empathy, and advance our collective impact on those we serve.
I appreciate how often she volunteers to take on additional duties and contribute to the organization’s growth. ”
“Laura is a welcoming and supportive teammate. She brings a positivity and a willingness to do what is needed to support the team. She demonstrates a growth mindset and practices inclusive design by engaging her colleagues in a way that includes them in the development of all the efforts she leads. She is highly collaborative and is a reliable teammate while also demonstrating an ability to keep progressing the work. She regularly volunteers to help where needed and jump in on needs.”
“Laura is adept at managing stakeholder relationships at building empathy, understanding and at catalyzing action to move beyond insights into action. She has employed innovative approaches to garner higher levels of engagement. ”