Centers for Medicare & Medicaid Services:

Quality payment program

Project: Update the public facing (unauthenticated) and authenticated experiences for the Quality Payment Program, including tools, a dashboard, and a website redesign

Target User: Clinicians, hospital assistants, registries

Goal: Design a more comprehendible and efficient way for clinicians to apply for Medicare reimbursement so that they can focus on what matters; their patients

Role: UI designer, UX strategist, Visual designer

Highlights:

Designed the Explore Measures Add to List 'cart' so that users could efficiently collect measures and view or download them all at once
Agile and highly collaborative project between Threespot, AdHoc, and UserWorks which includes listening in on user testing sessions on pages I have designed or worked on, giving feedback on other pages being designed throughout the system, having weekly team check in meetings as well as one on ones to see progress and ask questions
Multiple rounds of user testing and research allowed for many iterations of experiences of all pages
qpp.cms.gov launched early 2018 and is still being enhanced

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Initial iterations explored alert modals, side collection bars and a color that would distinguish itself from the rest of the page. Ultimately, the user needed an area that was not so loud it was hard to focus on selecting measures, and needed somet… — Initial iterations explored alert modals, side collection bars and a color that would distinguish itself from the rest of the page. Ultimately, the user needed an area that was not so loud it was hard to focus on selecting measures, and needed something that could be versitale in just viewing the collection but also having the option to download just the selected measures.

This entire website and tool can be very convoluted and try to convey too much or too little at a time. The users are submitting data that highly impacts the value of their practice and how they look to their patients and clients so being able to fi… — This entire website and tool can be very convoluted and try to convey too much or too little at a time. The users are submitting data that highly impacts the value of their practice and how they look to their patients and clients so being able to find the balance of what do they need to know on this page vs what becomes too much or what are we missing are questions we've asked ourselves through the entire process.